Log into your portal at portal.magnatarmail.com → Filters → Allowlist tab. Enter the email address or domain you want to always allow and click Add. That sender will always go straight to your inbox, bypassing all filters.

Check your Suspicious folder in webmail — filtered emails land there, not in Trash. If you find a legitimate email there, add the sender to your allowlist so it never happens again.

If the email isn't in Suspicious either, contact us and we'll investigate.

First, enable forwarding in your portal under Settings → Email Forwarding. This ensures forwarded mail is handled correctly and filed into labeled folders.

Gmail: Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address → enter your @magnatarmail.com address.

Outlook: Settings → Mail → Forwarding → Enable forwarding → enter your @magnatarmail.com address.

iCloud: iCloud.com → Mail → Preferences → Rules → Add a rule to forward all mail.

Log into your portal → Filters → Blocklist tab. Enter the email address or domain and click Add. Mail from that sender will always be filtered, regardless of other rules.

Log into your portal → Settings → Change Password. Enter your current password and your new password. This updates both your portal login and your webmail/IMAP password at the same time.

Standard is right for most people — it blocks obvious spam and cold outreach while keeping false positives low. You rarely need to check your Suspicious folder.

Strict adds blocking of unauthenticated senders and foreign infrastructure. Good if you get a lot of international spam. Check Suspicious weekly.

Maximum is the most aggressive — adds foreign domain blocking. Check Suspicious daily. Not recommended unless you have a specific need.

Email us at support@magnatarmail.com and we'll cancel your account and stop billing. Your mailbox will remain active until the end of your current billing period, then deleted within 30 days. We recommend exporting your email before cancelling.